FAQs

Overlook Lodge at Bear Mountain welcomes you with inviting accommodations set against a breathtaking natural backdrop of Bear Mountain and Hessian Lake. We strive to provide for your every comfort and convenience and will do everything we can to meet any of your needs. Over the years, Overlook Lodge at Bear Mountain has adopted several policies to make sure that our guests can enjoy a memorable stay. Call our friendly staff at (845) 786-2731 to learn more about our hotel policies.

FAQs About Overlook Lodge at Bear Mountain

Deposit—Specific packages and special events require either a partial deposit or full payment when reservations are made. Daily rates do not include applicable taxes or charges for additional services.

Cancellations and Changes—You can request a cancellation or change made to your reservation by calling (845) 786-2731. All cancellations or changes must be received 24 hours before your arrival date. If you fail to arrive on your scheduled arrival date, your reservation will be canceled and you will not receive any refund or credit. We strictly enforce our cancellation and change policy and no exceptions will be made.

Stone Cottage Deposits, Cancellations and Changes - Booking a full stone cottage (6 individual rooms) requires a 50% deposit for a one night reservation per room and a full nights charge per room for a two night reservation when reservation is made.

You can request a cancellation or change made to your reservation by calling (845) 786-2731. All cancellations or changes must be received 72 hours before your arrival date. If you fail to arrive on your scheduled arrival date, your reservation will be canceled and you will not receive any refund or credit. We strictly enforce our cancellation and change policy and no exceptions will be made.

Special Requests—Special requests are granted at the management's sole discretion and noted in our reservation system. Please note that we cannot guarantee any specific rooms or locations.

Cooking—Cooking is only allowed in guest rooms in the Overlook Lodge or common area in the Stone Cottages with the provided microwave

Check-in and Checkout Times—Accommodations will be available after 3:00 p.m. on your scheduled arrival date. Checkout time is at 11:00 a.m. on your scheduled departure date.

Smoking Policy—All public areas and gurst rooms of Bear Mountain are non-smoking facilities and smoking is strictly prohibited in these areas.

Bear Awareness—Please be aware that Overlook Lodge at Bear Mountain is located in a natural bear habitat. We suggest using caution while exploring the hotel grounds.

Entrance Fee—Bear Mountain State Park charges a $8.00 (per vehicle) entrance fee at the time you enter the parking lot. Complimentary parking is available for the guests of Overlook Lodge at Bear Mountain.

Gift Shop—The Lodge Gift Shop and Stand 10 carry a wide range of gifts and Bear Mountain souvenirs for everyone. From plush toys to apparel and logo keepsakes, you can find it all at the gift shops of Overlook Lodge at Bear Mountain.

Gift Certificates—Gift certificates make great gifts for all types of occasions and are available in all denominations.

Pet-Friendly Policy—Overlook Lodge at Bear Mountain offers pet-friendly accommodations for humans and their non-aggressive furry companions. Pets must be declared during guest registration and we do insist that you clean up after your animal. There is a non-refundable pet fee of $45 per room plus $5 per day. Additionally there is a maximum of two pets per room and pets may not be left alone in a room unless in a cage. Service animals are always welcome.

Pet must be fully trained and appropriately restrained by guest.
Pet must comply with local legislation requirements.
Pet must be kept on a leash when in the hotel or on hotel property unless it is in your guest room.
Pets must not be left unattended unless in a cage.
Pets are not allowed in any food or beverage outlets, health club and pool areas of the hotel. This exclusion DOES NOT apply to service dogs.
Guests are responsible for cleaning up after their pet on hotel property and in the neighborhood.
Any disturbances, such as barking, must be curtailed to ensure that other guests are not inconvenienced.
Guests must contact the housekeeping department to arrange a convenient time for housekeeping services.
Guests agree to indemnify and hold harmless the hotel, its owners and its operator from all liability and damage suffered as a result of the guest's pet.
The hotel reserves the right to charge the guest's account commensurate to the cost of such damages.